SupportivePanda Privacy Policy
Last updated: November 2025
At SupportivePanda, your privacy and emotional safety come first.
This page explains how we collect, use, and protect information when you visit our website or use our chat features.
🧡 1. What We Do
SupportivePanda offers a safe, non-judgmental space to talk, find support resources, and connect with help when you’re struggling.
We are not a medical or therapy service, but a supportive platform that shares verified helplines, motivational content, and AI-assisted emotional support.
🔒 2. Information We Collect
We collect only what’s necessary to keep you safe and improve our services:
Messages in chat: Stored temporarily to help improve support and detect crisis situations.
Anonymous technical data: Like country, device type, or browser version (no GPS or personal identifiers).
Voluntary info: If you share your name, age, or location, it remains private and never used for marketing.
We do not sell, rent, or trade your data to anyone — ever.
💬 3. AI Conversations
SupportivePanda’s chat uses AI technology (such as OpenAI GPT models) to respond kindly and empathetically.
Your messages may be processed by these systems to generate responses, but they are not used to train future models and are not shared with third parties beyond this purpose.
You can end a chat anytime — and messages are deleted regularly.
🚨 4. Safety and Crisis Handling
If you mention thoughts of self-harm or suicide, the AI or human moderators may show you helpline numbers or invite you to connect with a real person.
This is for your safety — we will never share your personal details with authorities unless we believe someone’s life is in immediate danger.
🌍 5. Cookies and Analytics
We may use minimal cookies or analytics tools to understand how people use our site and make it better.
No personally identifiable data (like names or chat text) is linked to analytics.
🤝 6. Volunteers and Partners
SupportivePanda may include volunteer listeners or partner organizations.
All volunteers agree to confidentiality and data protection rules.
We do not allow unverified people to access sensitive messages.
📧 7. Your Rights
Under GDPR, you can:
Request a copy of any data we have about you.
Ask for correction or deletion of your data.
Withdraw consent at any time.
🧘 8. Disclaimer
SupportivePanda does not replace professional therapy or emergency services.
If you or someone you know is in danger, please contact your local emergency number or mental health helpline immediately.